Q: My Gerber knife or tool is broken. How can I get it repaired or replaced?
A: Please send your item to:
Fiskars Inc.
Gerber Legendary Blades Division
ATTN: Service Department
14200 SW 72nd Ave.
Portland, OR 97224
1-800-950-6161 (503-639-6161)
Include your return address and a description of the problem. If your item is not under warranty, you will be notified of any charges.
Q: My knife was lost or stolen. Will the Gerber Store or, Gerber Legendary Blades replace it?
A: Sorry, but stolen knives are not covered under Gerber Legendary Blades warranty. The Gerber Legendary Blades warranty is on manufacturing defects only. If you feel your product was lost due to a defect, send any parts you have (sheath, clip, etc.) along with a letter of explanation to:
Fiskars Inc.
Gerber Legendary Blades Division
ATTN: Service Department
14200 SW 72nd Ave.
Portland, OR 97224
1-800-950-6161 (503-639-6161)
Gerber Legendary Blades will review your circumstances. Please review Gerber Legendary Blades' Warranty policy.
Q: I own a Gerber knife with a serrated blade. How do I sharpen the serrations?
A: Use a rounded sharpener and direct it down the 1/2 moon shapes between the points following the existing angle.
Q: Can the Gerber Store, or Gerber Legendary Blades repair products that have been misused?
A: No. Currently Gerber Legendary Blades is not offering repair service for non-warranty items. If you have any questions regarding this policy, please direct your inquiries to:
Fiskars Inc.
Gerber Legendary Blades Division
14200 SW 72nd Ave.
Portland, OR 97224
1-800-950-6161 (503-639-6161)
Q: I own a Gerber Knife. Can I send it in for factory sharpening?
A: Yes. Gerber Blades does offer a reconditioning service. The charges are $3.00 per knife for a single edge/kitchen knife, $6.00 for double edge/survival knives plus $3.00 shipping and handling.
Q: Can I get buy a replacement sheath for my Gerber Product?
A: All sheaths are available online at gerberstore.com.
Sizes available:
Replacement Sheaths for Gerber Axes are not available.
Q: Can I get accessory tools for my Multi-Plier product?
A: Yes. Gerber Blades has a tool kit accessory with six different bits that affix to the end of the crosshead screwdriver. The components are already built into the Multi-Plier tools and are not exchangeable
Q: Can you tell me the name of a dealer in my area who sells kitchen cutlery?
A: Gerber Legendary Blades no longer produces Presentation Cutlery or Balance Plus Cutlery. Fiskars manufactured the Balance Plus line and you may be interested in the new cutlery offered by them http://www.fiskarsbrands.com/products.jsp?prod=house#
